Yes! FibreMAX®fone Home is completely free—there are no hidden costs, contracts, or ongoing charges for your home phone service. The only condition is that you must have your NBN service with FibreMax. Once your FibreMax NBN is active, your home phone service is included at no extra cost.

Yes! You don’t need to change your number—we’ll transfer (port) your current landline number from your existing provider. The process is seamless, and we handle everything for you.

With FibreMAX®fone Home, you get unlimited calls to:

• Local numbers (within your area)
• National numbers (anywhere in Australia)
• Australian mobile numbers

There are no per-minute charges or additional costs for these calls.
Calls to 1300 numbers are charged at $0.39 as a flat rate per call.

As standard, international calls are not enabled. Speak to your friendly account manager to activate this feature for you.

However, we recommend using alternative communication methods (such as WhatsApp, Zoom, or Skype) for international calls, as they can often be made at low or no cost.

It’s easy! Just follow these three steps:

• Check your address to see if FibreMax NBN is available
• Select a FibreMax NBN plan that suits your needs.
• Enjoy free home phone service—once your NBN is active, we’ll set up your home phone at no cost.

You have two options:
Use your existing home phone – Simply plug it into a VoIP-enabled modem (most modern NBN modems support this)
Get a new VoIP phone – We can supply a VoIP-enabled desk phone or a Wi-Fi cordless phone if you need one

No problem! If your modem doesn’t support VoIP, we can provide:

• A VoIP-enabled desk phone
• A Wi-Fi cordless handset
• Advice on compatible modems if you prefer to upgrade your own

We’ll guide you through setup to ensure everything works smoothly

No! FibreMAX®fone Home is contract-free. You can cancel anytime, and there are no lock-in agreements. If you ever decide to switch your NBN provider, the free home phone service will simply stop.

Since FibreMAX®fone Home runs over your FibreMax nbn connection, your phone service relies on your internet. However, if your internet goes down, voicemail-to-email ensures that callers can still leave messages, which you can listen to via your email.

Once your FibreMax nbn service is active, we can set up your home phone within 1-2 business days. If you’re transferring an existing number, it may take a bit longer, but we’ll keep you updated every step of the way.

Many older security and medical alarms rely on traditional landline technology, which may not be fully compatible with VoIP. We recommend checking with your alarm provider or switching to a mobile-based alarm solution.

For fax machines, we ofer a Fax2Mail service, which lets you receive faxes via email instead of a physical machine.

Yes! FibreMAX®fone Home includes basic call blocking features that allow you to filter out spam and nuisance calls. You can also set up a silent number if needed.

Simply email support to block a number instantly.

Unlike traditional home phone providers, we don’t charge you anything for your home phone—as long as you have FibreMax NBN. Plus, you get:

• Unlimited local, national & mobile calls
• Voicemail to email so you never miss a call
• No hidden fees, no contracts
• The ability to use your own handset

Most providers charge a monthly fee for home phone service—we don’t.

We’re here for you! Our support team is available to guide you through setup, troubleshooting, or any questions you have. Just give us a call or email us, and we’ll be happy to assist.

All updates have been applied as per your recommendations! Let me know if you need any final tweaks.