If you’re in Sassafras VIC 3787 and your internet feels “fine… until it isn’t” (buffering, video calls dropping out, or Wi-Fi struggling once everyone’s online), it might be time to check whether your home can upgrade to full fibre (FTTP).
The good news: the first step is simple — check your address for eligibility, then place an order with your provider to trigger the upgrade process. NBN Co describes this as upgrading to “nbn’s full fibre” (FTTP).
Quick link: check your address now
To check eligibility and order in one go, head here: /fibre-upgrade-sassafras/
Eligibility is address-specific (even within the same street). The fastest way to confirm is with an address checker, which can show whether your home can move to FTTP (fibre to the premises).
On the FibreMax Sassafras page, you’ll:
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Enter your address
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See if it’s eligible for an upgrade
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View available plan options (where applicable)
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Place the order online
What “eligible” usually means
In many cases, homes currently on FTTN or FTTC may be eligible to upgrade to FTTP as part of NBN’s “more fibre” upgrade pathway — but it depends on your specific address.
Step 2: Choose a plan that triggers the upgrade
Typically, the upgrade is initiated when you order an eligible service/plan with your chosen provider (the provider coordinates the upgrade with NBN).
Tip: If your household does a lot of:
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Streaming (4K / multiple TVs)
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Work-from-home video calls
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Gaming / large downloads
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Cloud backups + smart home devices
…then FTTP is the long-term “set and forget” option because the fibre runs all the way to your home.
Step 3: Book an installation appointment
After ordering, an nbn-approved technician appointment is usually required to install the FTTP equipment (even if you’re upgrading from another nbn technology).
You’ll generally receive appointment options once the order progresses.
Step 4: Prepare for install day (so it goes smoothly)
NBN’s guidance for FTTP installs commonly includes:
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An adult (18+) must be present for the whole appointment
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The tech may need to drill and sometimes dig
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You’ll agree on where equipment is placed and sign off.
Don’t overthink it — just make sure the technician can access:
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The side of the house where cables can run
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The area where the internal box could go (near power is ideal)
What about my router / Wi-Fi?
FTTP brings fibre to your home, but your Wi-Fi performance still depends on your router and home layout.
That’s why the FibreMax order flow for Sassafras includes a step to indicate whether you think you’ll need a router replacement — the goal is better whole-home Wi-Fi without unnecessary e-waste.
Ready to check your address?
Start here: /fibre-upgrade-sassafras/
FAQ
Is FTTP the same as “full fibre”?
Yes — FTTP is commonly referred to as “full fibre” because fibre runs all the way to the premises.
Do I need a technician visit?
In most FTTP upgrades, yes — an nbn-approved technician installs and tests the equipment so your provider can finalise the connection.